Slumpy’s Guarantee - 100% Satisfaction on Every Item We Sell

Q: What is your return policy?

A: Slumpy’s offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, contact Slumpy’s within 30 days from the delivery of your item for an exchange or refund.

Q: How do I return or exchange an item?

A: Contact our Customer Service Department as all returns must have prior authorization; unauthorized returns will not be accepted. If it is our error, call within 10 days of the invoice date; we will issue a call tag for pickup. All other returns must be made within 30 days of invoice date; a 15% restocking fee will be assessed.

Note: All glass and “Special Order” sales are final

Q: What if my package arrives and appears to be damaged?

A: Slumpy’s takes every precaution to insure your items arrive safely. We have one of the lowest rates of damaged packages within our industry. This is due to our focus on using the best packaging materials and continually testing and refining our packing process to make sure you get your order in great condition.

However, even with all our precautions, occasionally damage does occur in shipping. If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately ( UPS, U.S. Post Office or trucking company). Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Slumpy’s of the damage and we will promptly ship replacement merchandise.

Q: What if it appears I'm missing items from my order?

A: Check the items received against those on the packing slip, but remember that small items can get "lost" in the packing materials. Sometimes small items are taped to larger items, or placed in a bag for protection. If your order was shipped in more than one box, the box will be numbered on the label, for example, as "1 of 2" and "2 of 2." Allow an extra business day for multiple box shipments to arrive. If you have thoroughly checked the packaging of the box and can not find the item listed on the packing slip please contact Slumpy’s and the item will be shipped immediately

Q: What if my item is defective?

A: Defective merchandise will be exchanged if returned within 30 days from the date of delivery.

Q: How long will it take to process my return or exchange?

A: We will do our best to process your return or exchange quickly. For returns, please allow 30 days for a refund to appear on your credit card statement or to receive a check. For exchanges, items originating from and shipping to US addresses are usually delivered within two weeks form the time you ship the exchange. Due to longer delivery times, exchanges shipping outside the US usually take from 4-6 weeks.

Q: If necessary, how will you refund my money?

A: Refunds are made in the same form as the original payment for the purchase in question. If this means posting a credit to your credit card account, Slumpy’s can only credit the same credit card account the was used for the original purchase.

Q: What if the item was a gift and I don't have a receipt?

A: Slumpy will accept items without a receipt. You can exchange the item or receive credit for a future Slumpy’s purchase.

Q: Who pays the shipping costs on a return?

A: Shipping costs will be refunded on a return if there was an error or a product defect. If this applies to your return or exchange, please include a copy of the postal receipt in/on your return package and request the credit.

Q: Where should I ship my return?

A: Please ship to the address listed below and include a copy of the packing slip or invoice along with a note detailing reason for exchange/return.
     

Slumpy’s
Att: Returns Dept.
53 Ervin Street
Belmont, NC 28012

Q: How can I change my shipping address when placing an order online?

A: If you have created an account with Slumpy’s login. You can make changes to your account by clicking on the "Click here to modify account" link you'll see after logging in. You can also change or create a new address while checking out.

Q: How are items shipped?

A: Slumpy’s normally ships orders via UPS or the U.S. Post Office ground. For faster delivery most items can be shipped via next day or second day air for an additional charge. For international destinations (anywhere outside the contiguous U.S.), charges will vary by destination, weight and freight carrier. A few items, such a large kilns or very large orders are delivered by trucking company.

Q: How much do you charge for shipping?

A: Basic UPS and USPS shipping/processing charges are applied to each order. Shipping charges are based on the type of delivery, destination and weight of your order. Next Day, Second Day Air and 3 day delivery options are available for most items at an additional cost.

Q: What if an item is backordered?

A: Slumpy’s does not ship back orders. Website will note backordered items on the product's pages. During the checkout process, you have the option annotate how you want your order processed. Options include shipping what's in stock, and then ship the backordered item separately, OR hold your entire order, and ship it all at once when the backordered item arrives. Additional shipping charges will apply for backordered items shipped upon arrival.

Q: When will my order be delivered?

A: Orders are normally delivered within 3-8 business days of shipment via UPS. Regular delivery to Alaska,Hawaii, APO/FPO addresses and US territorial possessions is via Priority Mail and takes approximately 5 to 12 days.

Q: How can I check status of my order?

A: If you have questions on the status of a backorder please Contact Slumpys. If your order has been sent by UPS you will receive an e-mail confirmation from Slumpy’s when the order has shipped. The e-mail will include a tracking number which can be used at the UPS website to track order status. Go to www.ups.com and enter your tracking number. Occasionally small items (under 2 pounds) are shipped Priority Mail. At this time, the post office does not offer a process for tracking Priority Mail, but your order should be received within 3-5 business days.

Q: Do I have to be present when my order is delivered?

A: Slumpy’s does not require a signature at the time of delivery. It is up to the discretion of the shipping company to determine if the package can be left without a signature. If the shipping company requires a signature, they will leave a notice with delivery options and instructions.

Q: What do I do if package appears damaged?

A: If you are present when the package is delivered, inspect it before signing for the delivery. If the package appears damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to the extent that the merchandise may be damaged, refuse delivery and contact Slumpy’s Customer Service 866-758-6797, 704-829-9293, for prompt replacement of damaged items.

Q: What if I accept delivery and then discover a problem or I wasn’t there when it was delivered?

 A: If you receive an item that appears damaged from shipping (ex: box is dented), notify the carrier immediately ( UPS, U.S. Post Office or trucking company). Do not return the damaged merchandise - the carrier will determine if they need to see the condition of the box at the delivery site. Keep all packaging materials, including interior and exterior containers. Notify Slumpy’s of the damage and we will promptly ship replacement merchandise.